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Software evaluation survey template

The software evaluation survey facilitates the collection of feedback concerning overall satisfaction, ease of use, and functionality of software products or services, providing a comprehensive user perspective.

It further inquires about the quality of technical support and seeks recommendations, fostering continuous improvement in the software offering.

Software evaluation survey

Example questions

Personal Information

Overall Satisfaction

1. How satisfied are you with the software you used?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. What specifically did you like about the software?
3. What specifically could be improved?

Ease of Use

How easy was it for you to use the software?

(1 being extremely difficult, 10 being extremely easy)

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2. Were the instructions/tutorials clear and helpful?
3. Was the interface user-friendly and intuitive?

Functionality

1. How well did the software meet your needs and expectations?

(1 being extremely poorly, 10 being extremely well)

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2. Was the software able to perform the tasks you needed it to do?
3. Were there any features that were missing or not functioning properly?

Technical Support

1. How would you rate the technical support you received?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. Was the technical support representative knowledgeable and helpful in addressing your needs?

Recommendations

1. Would you recommend the software to others?
2. Why or why not?
3. What suggestions do you have for improvement?

Additional Feedback

1. Is there anything you would like to share about your experience that was not covered in the previous questions?

Software Evaluation Survey Template Builder

LimeSurvey's software evaluation survey template builder helps create a survey form that enables the evaluation of software usage, including aspects such as overall satisfaction, ease of use, functionality, technical support, recommendations, and additional feedback.

  • Easy and simple to use
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  • Questionnaire templates
  • GDPR compliance
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Best Business Questionnaires and Feedback Form Templates

The software evaluation survey questionnaires and software evaluation surveys, created by the LimeSurvey Community, allow businesses to gather valuable feedback on their software's usability, functionality, and technical support, helping to improve their products and customer satisfaction while staying competitive in the market.
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