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Survey Participants link is not responding
- LemonLime11
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4 months 1 week ago - 4 months 1 week ago #254262
by LemonLime11
Survey Participants link is not responding was created by LemonLime11
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Your LimeSurvey version: LimeSurvey Community Edition Version 6.4.1+240108
Own server or LimeSurvey hosting: On Prem
Survey theme/template: Default
==================
After updating to the stated version, when checking on the a suvery > Survey Participants link, the screen is grayed out / disabled
and does not respond anymore. I updated the php memory_limit to 4GB on the server and still getting the same result. is there
a configuration I need to update to be able to load the suvey participants page?
Your LimeSurvey version: LimeSurvey Community Edition Version 6.4.1+240108
Own server or LimeSurvey hosting: On Prem
Survey theme/template: Default
==================
After updating to the stated version, when checking on the a suvery > Survey Participants link, the screen is grayed out / disabled
and does not respond anymore. I updated the php memory_limit to 4GB on the server and still getting the same result. is there
a configuration I need to update to be able to load the suvey participants page?
Last edit: 4 months 1 week ago by LemonLime11.
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- holch
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4 months 1 week ago #254298
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic Survey Participants link is not responding
Try to clean the asset cache and see what happens.
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- LemonLime11
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4 months 1 week ago #254352
by LemonLime11
Replied by LemonLime11 on topic Survey Participants link is not responding
Cleared the cache in Global Settings > General > Clear Asset Cache and still getting the same result
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4 months 1 week ago #254355
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic Survey Participants link is not responding
Cleared the own browser cache as well (or accessed via a different computer)? Just to get this out of the way.
Also, how did you upgrade? Manually or via Comfort Update?
Manually it often happens that not all files are copied (e.g. via FTP).
Also, there is already a 6.4.1. You might want to make another update and see what happens, before diving further into potential issues.
Is this issue happening with all surveys or just with a specific one?
If with a specific one: How man participants are we talking about? If you have a huge list of participants, the script might time out. Just a rough guess here. Never had that issue before.
Also, how did you upgrade? Manually or via Comfort Update?
Manually it often happens that not all files are copied (e.g. via FTP).
Also, there is already a 6.4.1. You might want to make another update and see what happens, before diving further into potential issues.
Is this issue happening with all surveys or just with a specific one?
If with a specific one: How man participants are we talking about? If you have a huge list of participants, the script might time out. Just a rough guess here. Never had that issue before.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Please Log in to join the conversation.
- LemonLime11
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4 months 1 week ago #254358
by LemonLime11
Replied by LemonLime11 on topic Survey Participants link is not responding
1) cleared the browser cache as well before trying again.
2) I updated manually
3) I will try to upgrade to 6.4.1
4) its happening to all the surveys
2) I updated manually
3) I will try to upgrade to 6.4.1
4) its happening to all the surveys
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- holch
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4 months 1 week ago #254361
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic Survey Participants link is not responding
This is weird. What is your max execution time for scripts in your PHP.ini?
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- LemonLime11
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4 months 1 week ago - 4 months 1 week ago #254363
by LemonLime11
Replied by LemonLime11 on topic Survey Participants link is not responding
I updated to 6.4.1 and still getting the same result
I have updated the config-default.php max_execution_time to 3000.
UPDATE:
looking in the network I saw that I got a response this time with 500 status
Undefined variable $editorEnabled (<web server>\application\views\surveyAdministration\partial\topbar\surveyTopbarRight_view.php:149)
I was able to debug the code. when loading the specific survey, I can see both $editorEnabled and $editorUrl variables are initialized.
When I try to access the Survey Participants, the values are showing uninitialized.
I have updated the config-default.php max_execution_time to 3000.
UPDATE:
looking in the network I saw that I got a response this time with 500 status
Undefined variable $editorEnabled (<web server>\application\views\surveyAdministration\partial\topbar\surveyTopbarRight_view.php:149)
I was able to debug the code. when loading the specific survey, I can see both $editorEnabled and $editorUrl variables are initialized.
When I try to access the Survey Participants, the values are showing uninitialized.
Last edit: 4 months 1 week ago by LemonLime11.
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- mardales
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3 months 3 weeks ago #255010
by mardales
Replied by mardales on topic Survey Participants link is not responding
Exactly the same problem here with LimeSurvey CE v 6.4.3, with Apache/2.4.57 (Win64) OpenSSL/3.1.1 PHP/8.2.7.
Could this be related to some PHP setting?
Could this be related to some PHP setting?
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3 months 3 weeks ago #255014
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic Survey Participants link is not responding
Are you running Postgresql?
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- DenisChenu
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3 months 3 weeks ago #255018
by DenisChenu
If you set debug = 0 it must work.
Else : best is to report issue
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Replied by DenisChenu on topic Survey Participants link is not responding
Currently : we have issue with php8.2 AND debug set.Exactly the same problem here with LimeSurvey CE v 6.4.3, with Apache/2.4.57 (Win64) OpenSSL/3.1.1 PHP/8.2.7.
Could this be related to some PHP setting?
If you set debug = 0 it must work.
Else : best is to report issue
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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- mardales
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3 months 3 weeks ago #255022
by mardales
Replied by mardales on topic Survey Participants link is not responding
Denis, thank you so much for the quick workaround. It worked perfectly! I'm also going to report the issue as you suggested.
Have a good day
Have a good day
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- LemonLime11
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3 months 3 weeks ago #255023
by LemonLime11
Replied by LemonLime11 on topic Survey Participants link is not responding
Hi,
Where do you add this configuration?
Where do you add this configuration?
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